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Reliable. Prompt. Professional.
Home: Welcome
WHAT DRIVES US
A Service That Cares
Welcome to CASCADE (PVT), your premier inbound call center based in Lahore, Pakistan, specializing in international operations. Established in 2015, we have emerged as leaders in delivering exceptional customer service and call center assistance, driven by our team of highly skilled communicators and consultants. Our mission is to facilitate exponential business growth by efficiently managing repetitive and time-consuming tasks. Comprising well-trained dispatchers and accountants with robust managerial skills, our team is committed to employee development. Our investment in skill enhancement has seen many of our trained individuals contributing expertise to various projects in South Africa, a testament to our commitment to professional growth.
Our journey commenced with the UK company Cascade Cars Ltd in 2015, offering cab services and later expanding to specialized projects like school runs. These projects involve transporting over 150 special-needs children daily, emphasizing communication, punctuality, and safety. Working closely with councils in London, UK, we aim to extend our coverage across all UK councils.
Dealing primarily with children with Autism or ADHD and other special needs, we understand the special requirements involved. Safety is paramount, especially on journeys that can take up to 1 hour. With trust from parents, schools, and councils, we prioritize punctuality and safety, recognizing the responsibility bestowed upon us in caring for these vulnerable children.
Our team at CASCADE (PVT) upholds a standard of excellence, ensuring every action benefits the child. With over 150 self-employed drivers and passenger assistants in London, we are committed to continuous growth, regularly expanding our fleet. We also ensure that our drivers and passenger assistants undergo appropriate training, including safeguarding, first aid, and managing difficult situations during transportation, reflecting our dedication to safety and professionalism.
Home: About
HEAR FROM OUR STAFF!
MANAGER
Based in Lahore, as the Assistant Manager at Cascade (PVT), I am proud to share about the incredible work environment and commitment to excellence that defines our company. Working here has been a rewarding experience, driven by a team dedicated to providing top-notch services. The support and collaboration within the Cascade (PVT) family are truly exceptional, creating an atmosphere where every team member's contribution is valued and recognized. Our commitment to compassionate care and the well-being of those we serve is unwavering, making Cascade (PVT) not just a workplace but a community that genuinely cares. I am honored to be part of a team that goes above and beyond to make a positive impact on the lives of our clients. Cascade (PVT) is not just a job; it's a fulfilling journey of making a meaningful difference.
ASSISTANT MANAGER
As the Assistant Manager at Cascade (PVT) - based in South Africa, I'm thrilled to be part of a team that truly values excellence. The supportive atmosphere and dedication to clients make every day here rewarding. Cascade (PVT) isn't just a workplace; it's a dynamic and caring community where making a difference is a shared goal.
HEAD DISPATCHER
As a dispatcher at Cascade (PVT), I'm proud to play a key role in ensuring smooth and reliable services for individuals. The dynamic and supportive environment here fosters effective coordination, prioritizing safety and client satisfaction. Cascade (PVT) isn't just a workplace; it's a place where every dispatch contributes to making a positive impact on the lives of those we serve.
SENIOR DISPATCHER
Dispatching at Cascade (PVT) is more than a role—it's a connection to a team dedicated to excellence. Proud to contribute to the seamless journeys that make a positive impact on our clients' lives.
ACCOUNTANT
Working at CASCADE (PVT) has been a fulfilling experience where precision and strategic financial planning take center stage. As an accountant, I take pride in contributing to the company's success by ensuring meticulous financial records and providing valuable insights. CASCADE (PVT) fosters a collaborative environment that allows me to excel in my role, offering professional growth and opportunities to make a real impact. It's not just about numbers; it's about being a vital part of a team dedicated to excellence and innovation.
Home: Testimonials
WHAT WE WANT
Outstanding Quality
Established in 2015, our company operates as an international inbound call center. Proudly holding a contract with a UK-based company, Cascade Cars Ltd, we initially began with just 2 seats and have since expanded to 15 seats in Pakistan. Our continuous growth has led us to actively recruit more talented individuals to enhance our business further. With branches in both Pakistan and South Africa, we are a flourishing company seeking individuals who align with the various roles we have to offer.
Led by our distinguished CEO, Dr. Mohammad Jamal Pasha, and guided by the expertise of Dr. Fahmida Bano, our Director of Finance, CASCADE (PVT) is committed to excellence in every aspect of our operations.
Recognizing the need for a unique online presence, we prioritize the development of our company, ensuring it reflects the excellence and professionalism that defines CASCADE (PVT). Our focus is excelling as a premier inbound call center specializing in international operations.
In collaboration with Cascade Cars, we undertake contracts that align with our core competencies. As we continue to grow and distinguish ourselves, our dedicated team remains committed to providing top-tier consulting, troubleshooting services, and specialized projects, particularly in the realm of school transportation for special-needs children.
Join us as we continue to expand and thrive.
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